Terms of Service – ROSINATE

Effective Date: 23 October 2026‌

These Terms of Service constitute a legally binding agreement between you, the user and customer of this e-commerce platform, and ROSINATE LIMITED, the registered and operating provider of the stationery and workspace goods sold via our official website hosted at www.rosinateltd.com. By accessing, browsing, creating an account on, or completing a purchase on our platform, you confirm that you have read, understood, and agreed to be bound by every clause outlined in these terms, alongside our standalone Privacy Policy, Refund and Returns Policy, and Shipping Policy, all of which are hosted and publicly accessible on our website as integrated, enforceable components of this full service agreement.

Our official and verified contact details for all correspondence related to these Terms of Service are as follows:

Operating Name: ROSINATE LIMITED
Contact Email: briar@rosinateltd.com
Physical Registered Address: 10A Pleasant Place, Mellons Bay, Auckland 2014, New Zealand
Telephone Hotline: +64 9 534 8614

We have operated our curated stationery business for over 6 years, offering 230+ carefully selected desk mats, pen holders, file organizers, notebooks, writing tools and other workspace supplies that have earned a 97.5% customer satisfaction rating from our global community of stationery lovers. These Terms of Service are drafted to uphold that high standard, ensure fairness for both our customers and our business operations, and align fully with all applicable New Zealand commercial, consumer protection, and digital service regulations.

1. Eligibility to Use Our Platform

To create a user account, place an order, or submit any public user-generated content on www.rosinateltd.com, you must be at least 18 years of age, or the legal age of majority in your country of residence. If you are under the age of 18, you may only use our platform and make purchases under the direct supervision and explicit written consent of a parent or legal guardian, who will take full legal responsibility for all activities conducted under your user profile.

By accessing our platform, you confirm that all information you submit to us during account registration, checkout, or any other interactive process is true, accurate, complete, and up to date. You agree that you will not impersonate any other person, entity, or misrepresent your legal identity or affiliation with any organization when using our website. We reserve the full right to refuse service, terminate user accounts, cancel pending orders, or remove submitted content at our sole discretion if we determine that any user has violated these eligibility requirements, submitted false personal information, or engaged in fraudulent activity on our platform.

2. Intellectual Property Rights

All content published on www.rosinateltd.com, including but not limited to all product photographs, graphic design assets, brand logos, written product descriptions, website layout code, original copywriting, user interface designs, and video demonstration materials, is the exclusive intellectual property of ROSINATE LIMITED, and is protected under New Zealand Copyright Act 1994, international copyright treaty provisions, and global trademark regulations.

You may not reproduce, distribute, publicly display, modify, sublicense, republish, or commercially exploit any of our platform’s intellectual property content for external business purposes without our prior explicit written permission. No part of our website’s content may be uploaded to a third-party platform, scraped via automated data collection tools, or used to create competing commercial stationery products without our formal written authorization. You may download, store, or print limited copies of website content for your own personal, non-commercial reference use only, as long as you do not remove or alter any embedded copyright, trademark, or other proprietary notices attached to that content.

The ROSINATE brand name, all our associated product line logos, and all original taglines used across our platform are registered trademarks of ROSINATE LIMITED, and no use of these trademarks is permitted without our direct prior consent.

3. User Account Responsibilities

When you create a registered user account on our platform, you are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and for all activities, actions, and purchases that take place under your account profile. You agree to notify our support team immediately if you detect any unauthorized access to your account, or any other security breach related to your profile details. ROSINATE LIMITED cannot and will not be held liable for any financial loss or other damages that arise from your failure to secure your account login details or notify us of unauthorised access in a timely manner.

You are prohibited from using any automated scripts, web crawlers, scrapers, bots, or other unauthorised automated tools to access our website, extract data, create bulk fake accounts, or submit mass orders that disrupt our normal business operations, our website server stability, or the ability of other customers to browse and purchase products on our platform. Any detected automated access activity that violates this clause will result in immediate permanent account termination, cancellation of all pending unpaid orders, and we reserve the right to pursue additional legal remedies if the activity causes measurable operational harm to our business.

4. Order Acceptance and Payment Terms

When you submit an order via our checkout process and complete payment, you are submitting a formal purchase offer to ROSINATE LIMITED to buy the products listed in your order cart. Our formal acceptance of your offer only takes effect when our warehouse team verifies your payment, completes pre-shipping quality inspection of your ordered products, and sends you an official order dispatch confirmation email that confirms your order has been handed over to our selected courier partner for delivery.

We take all reasonable steps to ensure that all product pricing, availability information, and product specifications listed on www.rosinateltd.com are 100% accurate at all times. However, occasional unforeseen human or technical errors may result in a product being listed at an incorrect price, or marked as in-stock when it is actually completely out of inventory. If we identify a pricing error related to your submitted order after payment has been processed, we will contact you within 3 working days to notify you of the error, and offer you the option to confirm the order at the corrected accurate price, or cancel the order for a 100% full refund to your original payment method with no hidden fees or charges applied. We hold no obligation to honor incorrectly listed prices for orders that are clearly the result of obvious technical or administrative pricing errors.

All payments processed on our platform are handled via fully PCI DSS-compliant payment gateway providers. By submitting a payment, you confirm that you are the legal authorized holder of the payment card or account being used to complete the transaction, and that you have sufficient available funds to cover the full cost of your order including all applicable product prices, shipping fees, and relevant local tax charges. All payment transactions are processed in Euros as the default platform currency, and your card issuer may apply minor foreign exchange conversion fees for international orders placed from regions that use other local currencies, which are the sole responsibility of the customer and not controlled by ROSINATE LIMITED.

5. Product Information and Usage Guidelines

All stationery and workspace products sold on www.rosinateltd.com are designed, tested, and manufactured for standard office, school, home study, and personal creative use. We ensure that every item in our 230+ product catalogue meets strict safety, durability, and quality standards that align with our 97.5% customer satisfaction target, and all product descriptions, performance claims, and material specifications listed on our product pages are factually verified and accurate.

Minor variations in product colour, texture, or size may appear between the physical product you receive and the preview image displayed on our website, due to normal differences in material batches, display screen calibration settings, and handmade finish details for items like our cork desk mats, ceramic pen holders, and wooden desk organizers. These minor natural variations are not considered product defects, and do not qualify a product for automatic return or resolution under our Refund and Returns Policy.

You agree that you will use all our purchased products strictly for their intended, documented use case, and will not modify, alter, or misuse our products for any high-risk application that falls outside of standard personal workspace stationery usage. We will not be held liable for any personal injury, property damage, or other adverse outcomes that result from improper modification, misuse, or reckless use of our products by the customer after delivery.

6. Prohibited User Activities

You explicitly agree that you will not engage in any of the following prohibited activities while accessing or using our www.rosinateltd.com platform:

Uploading, posting, or transmitting any malicious code, viruses, harmful scripts, or other digital content that is designed to disrupt, damage, or compromise the functionality of our website servers, backend systems, or the data security of other platform users.
Submitting any false, defamatory, harassing, hateful, or otherwise legally objectionable user-generated content, product reviews, or feedback that attacks the legitimate rights and reputation of ROSINATE LIMITED, our staff, or other platform users.
Using our platform to conduct any unauthorized commercial activity, including reselling our purchased products as part of a competing business operation that falsely represents an official partnership with our brand.
Filing false, fraudulent, or abusive payment chargeback claims against completed legitimate orders, in an attempt to receive both the purchased product and a full monetary refund at no cost to yourself, which directly violates our strictly enforced no-standalone-only-refund rule outlined in our separate Refund and Returns Policy.
Circumventing, bypassing, or attempting to break any access control, paywall, security, or age verification mechanisms implemented on our website for legitimate operational purposes.

We reserve the full right to suspend or permanently terminate any user account that is found to be engaging in these prohibited activities, and to cancel all pending, unshipped orders linked to that account immediately, without prior notice if the activity poses a verified security risk to our operations or other users.

7. User-Generated Content

Any product reviews, feedback, photographs, text posts, or other user-generated content that you voluntarily submit to www.rosinateltd.com, including content posted to our public review section or shared with our customer support team for potential marketing use, is considered non-confidential and non-proprietary. By submitting this content, you automatically grant ROSINATE LIMITED a perpetual, worldwide, royalty-free, fully transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display that content across all our brand marketing channels, website pages, social media accounts, and promotional materials, for the purpose of showcasing real customer experiences with our products.

You confirm that you hold all full legal rights to the user-generated content you submit, and that publishing this content on our platform will not violate the copyright, privacy, or other legal rights of any third party. We retain the full editorial right to moderate, edit, or remove any submitted user-generated content at our sole discretion if we determine that the content violates platform rules, contains offensive material, or misrepresents factual information about our products or services.

8. Limitation of Liability

To the full extent permitted by applicable New Zealand law, ROSINATE LIMITED, our directors, employees, logistics partners, and authorized subcontractors shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or any products purchased from our platform. This includes but is not limited to lost profits, lost business revenue, lost data, or disruption to your work operations, even if we have been advised of the possibility of those potential damages in advance.

Our total maximum aggregate liability to you for any and all claims arising from your order or use of our platform is strictly limited to the full total purchase price you paid for the specific order that forms the basis of your claim. Nothing in this clause is designed to exclude or restrict any of your non-waivable legal consumer rights under the New Zealand Consumer Guarantees Act 1993, or other applicable national consumer protection legislation that cannot be contractually modified.

9. Policy Updates and Modifications

We reserve the right to revise, update, or modify these Terms of Service at any time, to reflect changes to our business operations, new regulatory requirements issued by New Zealand authorities, or reasonable operational adjustments to improve our user experience. When we make material changes to this document, we will update the effective date listed at the top of this Terms of Service page, and publish a prominent notification banner on the homepage of www.rosinateltd.com to inform all registered users of the upcoming revisions at least 14 calendar days before the updated terms formally take effect.

Your continued access to our website, placing of new orders, or interaction with our platform after the revised terms take effect will constitute your full acceptance of the updated clauses. If you do not agree to the modified terms, you may terminate your user account and cease all use of our platform before the new policy comes into force.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by, and interpreted in full accordance with, the laws of New Zealand. Any dispute, claim, or disagreement arising out of or related to your use of our platform, your purchased orders, or the enforcement of these Terms of Service will first be resolved via good faith direct negotiation between you and our customer support team. We will assign a dedicated dispute resolution representative to your case, and work to reach a mutually acceptable fair solution within 30 working days of receiving your formal written dispute notification.

If the dispute cannot be resolved via direct negotiation, the matter will be submitted to non-binding mediation arranged in Auckland, New Zealand, before any formal legal proceedings are initiated. Any subsequent legal action related to the agreement outlined in these Terms of Service will be exclusively submitted to the jurisdiction of the New Zealand courts located in the Auckland region.

11. Contact Information for Terms Enquiries

If you have any questions, comments, or requests related to any clause outlined in these Terms of Service, you may reach out to our designated legal liaison team via our official contact channels:

Attn: Legal Team, ROSINATE LIMITED
Physical Address: 10A Pleasant Place, Mellons Bay, Auckland 2014, New Zealand
Email: briar@rosinateltd.com
Telephone: +64 9 534 8614

We aim to respond to all formal terms of service related enquiries within 10 working days of receipt.

These Terms of Service represent the full, complete agreement between you and ROSINATE LIMITED, and supersede all prior informal oral or written agreements related to your use of our e-commerce platform. No modification to this agreement will be considered valid unless it is published as an official updated revision on www.rosinateltd.com, or signed in written form by an authorized senior representative of ROSINATE LIMITED.