Shipping Policy – ROSINATE

‌Effective Date: 23 October 2026‌

This Shipping Policy applies to all orders placed on the official e-commerce platform of ROSINATE LIMITED, hosted at www.rosinateltd.com. It clearly outlines our shipping processing timelines, delivery coverage zones, shipping fee structures, order tracking mechanisms, and post-delivery resolution rules for all workspace stationery products including our desk mats, pen holders, file organizers, and other curated writing supplies we offer to customers globally.

All shipping related enquiries can be submitted to our dedicated logistics support team via the following official contact channels:

Contact Email: briar@rosinateltd.com
Physical Business Address: 10A Pleasant Place, Mellons Bay, Auckland 2014, New Zealand
Telephone Hotline: +64 9 534 8614

We have designed this policy to be fully transparent, aligned with New Zealand domestic trade regulations, and tailored to deliver the 97.5% customer satisfaction standard our brand has maintained across 6+ years of product operation and 230+ total stationery product listings.

1. Order Processing Timeline

All confirmed orders submitted on www.rosinateltd.com will enter our warehouse processing queue immediately after full payment is verified. Our dedicated fulfillment team completes strict pre-shipping quality checks for every product in your order to ensure no defects, missing accessories, or packaging damages exist before dispatch. Standard order processing takes 1 to 2 business days from the date of your successful payment confirmation. Please note that weekends and official New Zealand public holidays are excluded from this processing timeline, and all orders placed after 3PM NZST on a business day will be processed as part of the next working day’s fulfillment queue.

For orders that include custom-sized desk mats or custom-printed presentation folders, we add an extra 2 to 3 business days for custom production before the order moves to shipping, and this additional timeline will be clearly marked on the individual product listing page before you complete checkout. You will receive an automated confirmation email immediately after your order is dispatched from our Auckland warehouse, with all relevant shipping documentation attached for your reference.

2. Shipping Coverage and Delivery Timelines

We offer two tiers of shipping services for customers in different geographic regions, with clear estimated delivery windows stated below:

‌Domestic New Zealand Shipping‌: We ship to all physical addresses across North Island, South Island, and all New Zealand mainland and regional postal zones. Standard domestic shipping takes 2 to 5 business days after dispatch, while our premium expedited domestic shipping option guarantees delivery within 1 to 2 business days for all eligible addresses in greater Auckland, Wellington, and Christchurch.
‌International Shipping‌: We deliver to over 30 countries across Australia, the United States, Canada, the United Kingdom, and most European Union member states. Standard international shipping takes 7 to 14 business days after dispatch, while our tracked express international shipping option cuts estimated delivery time to 3 to 7 business days for most major international destinations.

Please note that all estimated delivery timelines are reference values only, and ROSINATE LIMITED is not responsible for unforeseen delays caused by customs clearance procedures in your destination country, extreme weather events, local public holidays, or operational disruptions at your local courier service provider. All customers are responsible for checking and complying with local import duty, tax, and customs clearance rules that apply to stationery products delivered to their location, and any additional related fees are to be covered by the recipient of the parcel.

3. Shipping Fee Structure

Our transparent tiered shipping fee system ensures you only pay reasonable delivery costs that match your order size and location:

All domestic New Zealand orders over €35 qualify for free standard shipping automatically at checkout, no additional discount code required. Orders below the €35 domestic threshold are charged a flat standard shipping fee of €4.99, and the expedited domestic shipping option costs a flat €9.99 for all eligible orders.
All international orders over €75 qualify for free standard tracked shipping. For international orders below this threshold, standard tracked shipping is charged at a flat rate of €9.99, and express international shipping is available for a flat fee of €19.99.

We do not add any hidden processing fees, fuel surcharges, or administrative fees to your shipping cost, and all relevant delivery fees will be fully calculated and clearly displayed for your confirmation before you submit payment during the checkout process.

4. Order Tracking and Delivery Issues

As soon as your order leaves our Auckland warehouse, you will receive a unique public tracking link sent to your submitted contact email, which you can use to check real-time location updates, delivery status, and estimated arrival time of your parcel at any time, no account login required. For customers who create a registered account on www.rosinateltd.com, all their order tracking information will also be automatically synced and stored in their personal account dashboard for easy long-term reference.

If your tracking information shows the parcel has been marked as delivered but you have not received your order, please contact our support team within 7 calendar days of the marked delivery date. Our team will coordinate with our local courier partner to launch an official investigation, arrange for a re-dispatch, or process a free replacement for your order if the parcel is confirmed lost or misplaced by the courier service. If you notice visible damage to your parcel packaging when it arrives, please take clear unboxing photos and contact our team within 48 hours of delivery, and we will arrange a free reshipment of damaged products for you immediately.

5. Undeliverable and Returned Parcels

If a parcel is returned to our warehouse as undeliverable due to incorrect delivery address information you provided during checkout, repeated failed delivery attempts at your location that no one attended, or unpaid import duties at your destination, you will be responsible for covering the cost of the return shipping fee back to New Zealand, as well as any additional fees required for a second re-dispatch of your order. Our team will reach out to you to confirm the correct updated delivery details and associated costs before processing any reshipment requests for returned parcels.

If you have any other questions, feedback, or special requests related to the shipping of your order, our customer support team will respond to your submitted enquiry within 2 working days, to ensure your ordered stationery items arrive at your workspace smoothly and bring you the small daily joys our brand is committed to delivering. This Shipping Policy forms a core part of our full Terms of Service, and your completion of checkout on www.rosinateltd.com confirms your full understanding and agreement to all terms outlined in this document.